How We Are Keeping Everyone Safe During The COVID-19 Pandemic

With COVID-19 still running rampant throughout our communities and the world, we’ve all had to change the way we go about certain aspects of our lives. At Honda of Indian Trail, we want to continue giving you a safe environment to shop in, so we’ve taken several steps to ensure everyone from you to our staff remains as safe as possible and keeps the spread of COVID-19 low.

These steps are for the benefit of everyone and we hope you follow these guidelines to the best of your ability.

See The Steps We’re Taking

Effective immediately, our dealership has implemented the following steps to ensure a healthy environment for all guests:

Preventative Steps Taken at the Dealership Cleaning Icon

COVID-19 likes to hangout on surfaces for a while. So to ensure you don’t pick something up while you’re shopping with us, we’ve instructed our cleaning staff to continuously clean and disinfect all high-touch surfaces throughout the dealership including tables, lobbies, door handles, restrooms, van shuttle seats, phones, and more.

Preventative Steps Taken at the Dealership Personal Hygiene Icon

We can only do so much on our end, but it’s impossible to keep everything 100% clean and disinfected. So we’ve also placed hand sanitizing stations throughout our showroom floor and office areas and recommend you find them after handling items like keys, pens, clipboards, car handles, etc.

Preventative Steps Taken at the Dealership Stay Home Icon

Spreading COVID-19 is extremely easy, especially when you are showing symptoms. We’ve mandated our staff to remain at home if they are experiencing any COVID-19 related symptoms and ask you as well to stay home if you are feeling ill.

The steps we are taking moving forward have been inspired by the advice being provided to the public from trusted organizations such as the World Health Organization (WHO) and the Center for Disease Control (CDC).

The safety of our community and staff are our top priority at Pinnacle Ford. So these measures will remain in place until further notice. We thank you for your continued support.

Making At-Home Buying Better For Everyone

Complimentary Pickup and Delivery Options*

Even though we’ve done all possible to keep in-person shopping as safe as possible, we understand that some of you may not be comfortable coming into the dealership. And that’s 100% alright! But we know that shopping online doesn’t have the same flair as it does in-person, so we’ve made it a bit better!

The first thing we added was the ability to remain at home throughout the entire buying process, thanks to your new car delivery system. With this system, you can enjoy the full experience of shopping from home without having to come into the dealership to pick up your new Honda or used car. Scroll through our available inventory, and when you find a car you like, you can go through the buying process and even test it out at home, if you like. When all is said and done, one of our team members will deliver your brand new Honda right to your door!

Another brand new program helps those who need to get some Honda service done, but don’t want to expose themselves by coming into our service center. Instead, once you’ve scheduled a service visit for whatever you need done, you can opt to have one of our team members come by and pick up your car for you. We’ll even leave you with a loaner if you need one to get around during the day. Once we’re all done with your Honda, we’ll drop off your car with you again, all cleaned and disinfected. Easy as that!


At Home Test Drive*

    We mentioned that you could enjoy the entire car buying experience right at home, from finding a car, test driving it, to getting it delivered right to you. Our at-home test drive program brings probably the best part of buying a new car right to your door.

    With the at-home test drive, you can set up a test drive and enjoy the freedom of being able to drive the car of your choice wherever you want! Just let us know which car you want, and where and when you want to do the test drive, and one of our team members will drop the car off with you.  

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    Step 1

    Pick a car you like from our online inventory

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    Step 2

    Schedule an appointment and pick a time and place that accommodates YOUR needs

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    Step 3

    One of our friendly team members will call or email you to confirm the details of your appointment.

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    Step 4

    We will deliver the car to you at the time and place YOU chose!

When you’re all finished with the initial test drive, you’ve got some choices to make! If you liked the car, we’ll let you hold onto it while we work quickly to finish up the buying process. But if you didn’t like it, we’ll take it back. There’s no obligation when scheduling an at-home test drive and no limit to how many you can do, so go crazy

    If you want to learn more about our at-home test drive, get in touch with our expert sales team. They’ll be able to answer any questions and give you all the information you need! We hope to see you at Honda of Indian Trail soon!

Frequently Asked Questions

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    Will Honda of Indian Trail stay open?

    We are still open for business. Please click here to check our current hours.

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    What precautionary measures are being taken?

    We have taken the necessary steps to ensure the safety of everyone who visits and works in our dealership. Please see above for a detailed breakdown of the precautions we have implemented.

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    Can I still get my car serviced?

    Yes, our service center is still open and operational. You can also schedule complimentary pickup and delivery for service within 25 miles of our dealership.*

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    Do you offer pick up and delivery service?

    Yes, we offer pickup and delivery for sales and service as well as at-home test drives. These services are available free of charge within 25 miles of our dealership.*

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    What if I have a question about if I need service?

    Give us a call at (866) 822-4212 with all of your service questions.

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    Will you deliver the car to me?

    Yes. We offer complimentary pickup and delivery for sales and service as well as at-home test drives.* These services are available within 25 miles of our dealership.

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    Is there any way to purchase my vehicle without coming in?

    Yes. All of the necessary paperwork to purchase your vehicle can be completed online. Once the paperwork is done, we will deliver your car right to your door. If you want to test drive a car before you make your final decision, you can do so as we offer complimentary at-home test drives.*

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    If I want to come in, is it possible to limit how long I’m there?

    We offer complimentary pickup and delivery for sales and service as well as at-home test drives.* So, while you can still visit our dealership, you can also enjoy many of our dealership services without making the trip to see us.

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    Do you know any way I can lower or suspend my payment?

    Honda is currently offering up to 90 days of deferred payments along with late-fee waivers for owners affected by Coronavirus.^

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    Should I still get my vehicle serviced?

    Yes, your car requires regular maintenance to continue to run smoothly. If your car is in need of service, schedule an appointment with our service department as soon as possible. Our entire team has been trained to keep customers and other staff members safe at our dealership. We are also offering complimentary pickup and delivery for service as well as sales.*

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    What if I want to test drive a vehicle before buying?

    We are offering complimentary at-home test drives within 25 miles of our dealership.* To set this up, all you have to do is find your car online and contact us to schedule an at-home test drive.

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    Can I get a loaner vehicle for service?

    We are not offering loaner vehicles for service, however, we are offering complimentary pickup and delivery for sales and service as well as at-home test drives.*

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    Where can I find dealership updates?

    Dealership updates can be found on our Facebook page and the homepage of our website.

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    What do I do if my lease is due?

    If your lease is due, return your car to our dealership at your earliest convenience. If you are unable to make it to the dealership, we will come pick up your car from your home at no cost, if you live within 25 miles of our dealership.*

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    I’ve received a letter that my lease is due, what should I do?

    If your lease is due, return your car to our dealership at your earliest convenience. If you are unable to make it to the dealership, we will come pick up your car from your home at no cost, if you live within 25 miles of our dealership.*

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    How do I clean and disinfect my car?

    We encourage all of our customers to adhere to the car cleaning guidelines laid out by Consumer Reports in mid-March.

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    Can I complete any and all paperwork online?

    Yes. You can complete all of your necessary paperwork online.

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    Can I buy a car under a Coronavirus shelter-in-place order?

    Yes, our showroom is still open. We are also offering complimentary at-home test drives* and an entirely online purchasing process.

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    Do I need to make an appointment before coming in for service?

    If possible, we recommend that you make an appointment before coming to the dealership. If you live within 25 miles of our dealership, we encourage you to schedule complimentary pickup and delivery* for all your service needs.

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    Is my car getting fully detailed and cleaned post service?

    While we do not fully detail your car after service, we will thoroughly disinfect your vehicle after our staff services it.

With everyday life becoming just a little more difficult at the moment, let our team at Honda of Indian Trail help simplify the car-buying process. Whether you want to upgrade your current car or need service, we can help you with that!

If you have any questions, feel free to contact us at (866) 769-0469 or stop by Honda of Indian Trail at 4918 US-74 West Indian Trail, NC 28079 today. We look forward to serving our customers from Indian Trail, NC, as well as the greater Charlotte area.

*Complimentary pickup/delivery for sales and at home test drive available within 15 miles of the dealership. Complimentary pickup/delivery for service only available within 10 miles of the dealership.

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