How We Are Responding to the COVID-19 Crisis
While COVID-19 (coronavirus) affects our community here and communities across the world, all of us are having to make adjustments in our daily lives. We at Honda of Indian Trail want to continue serving our loyal customers here in Indian Trail, NC, as well as the greater Charlotte area.
Below, you will find a number of preventative steps we are taking to ensure our customers are safe, as well as new ways we are making it easier than ever to serve our customers.
Preventative Steps Taken at the Dealership
Effective immediately, our dealership has implemented the following steps to ensure a healthy environment for all guests:
Our well-trained cleaning staff will more frequently disinfect and sanitize all high-touch areas including tables, lobbies, door handles, restrooms, van shuttle seats, phones, and more.
We have added many more hand sanitizing dispensers in key areas around the office for quick and easy access for every customer and team member to use
All employees have been encouraged and mandated to stay home IF they feel like they are experiencing any symptoms of COVID-19
We have taken all of our cues from trusted organizations such as the WHO (World Health Organization) and the CDC (Center for Disease Control) on how to combat the spread of the virus and will continue to update our practices accordingly while new information comes in.
Our number one goal at Honda of Indian Trail is to ensure each and every person that comes into our building will remain healthy and safe.
Complimentary Pickup and Delivery Options*
Did you know that you can purchase or lease a car right from our website?
That’s right! When you visit our website, all you have to do is find the new or used car you want to purchase or lease, and the paperwork process can be totally completed online, all from the comfort of your home. Once you’re all set, our team will deliver your new car to you at no cost.
It’s THAT simple.
This service also applies to anyone who needs their car serviced in any way. Need an oil change or new tires? No problem! Make an appointment with us and we will have one of our friendly team members pick up AND deliver your car back to you feeling good as new. Your car will also be thoroughly disinfected and cleaned after each use to ensure good health for both you and our team members.
At Home Test Drive*
Right now, we understand daily life has become more difficult. We believe your car-needs should remain as easy as possible.
That’s why we are now offering an At Home Test Drive service. Just follow the steps below.
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Step 1
Pick a car you like from our online inventory
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Step 2
Schedule an appointment and pick a time and place that accommodates YOUR needs
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Step 3
One of our friendly team members will call or email you to confirm the details of your appointment.
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Step 4
We will deliver the car to you at the time and place YOU chose!
Then, the decision is up to you! Keep it if you like it. Send it back if you don’t.
And yes, it’s as easy as it sounds. Learn more about the At Home Test Drive and schedule yours today.
Frequently Asked Questions
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Will Honda of Indian Trail stay open?
We are still open for business. Please click here to check our current hours.
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What precautionary measures are being taken?
We have taken the necessary steps to ensure the safety of everyone who visits and works in our dealership. Please see above for a detailed breakdown of the precautions we have implemented.
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Can I still get my car serviced?
Yes, our service center is still open and operational. You can also schedule complimentary pickup and delivery for service within 25 miles of our dealership.*
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Do you offer pick up and delivery service?
Yes, we offer pickup and delivery for sales and service as well as at-home test drives. These services are available free of charge within 25 miles of our dealership.*
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What if I have a question about if I need service?
Give us a call at (866) 822-4212 with all of your service questions.
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Will you deliver the car to me?
Yes. We offer complimentary pickup and delivery for sales and service as well as at-home test drives.* These services are available within 25 miles of our dealership.
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Is there any way to purchase my vehicle without coming in?
Yes. All of the necessary paperwork to purchase your vehicle can be completed online. Once the paperwork is done, we will deliver your car right to your door. If you want to test drive a car before you make your final decision, you can do so as we offer complimentary at-home test drives.*
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If I want to come in, is it possible to limit how long I’m there?
We offer complimentary pickup and delivery for sales and service as well as at-home test drives.* So, while you can still visit our dealership, you can also enjoy many of our dealership services without making the trip to see us.
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Do you know any way I can lower or suspend my payment?
Honda is currently offering up to 90 days of deferred payments along with late-fee waivers for owners affected by Coronavirus.^
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Should I still get my vehicle serviced?
Yes, your car requires regular maintenance to continue to run smoothly. If your car is in need of service, schedule an appointment with our service department as soon as possible. Our entire team has been trained to keep customers and other staff members safe at our dealership. We are also offering complimentary pickup and delivery for service as well as sales.*
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What if I want to test drive a vehicle before buying?
We are offering complimentary at-home test drives within 25 miles of our dealership.* To set this up, all you have to do is find your car online and contact us to schedule an at-home test drive.
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Can I get a loaner vehicle for service?
We are not offering loaner vehicles for service, however, we are offering complimentary pickup and delivery for sales and service as well as at-home test drives.*
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Where can I find dealership updates?
Dealership updates can be found on our Facebook page and the homepage of our website.
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What do I do if my lease is due?
If your lease is due, return your car to our dealership at your earliest convenience. If you are unable to make it to the dealership, we will come pick up your car from your home at no cost, if you live within 25 miles of our dealership.*
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I’ve received a letter that my lease is due, what should I do?
If your lease is due, return your car to our dealership at your earliest convenience. If you are unable to make it to the dealership, we will come pick up your car from your home at no cost, if you live within 25 miles of our dealership.*
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How do I clean and disinfect my car?
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Can I complete any and all paperwork online?
Yes. You can complete all of your necessary paperwork online.
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Can I buy a car under a Coronavirus shelter-in-place order?
Yes, our showroom is still open. We are also offering complimentary at-home test drives* and an entirely online purchasing process.
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Do I need to make an appointment before coming in for service?
If possible, we recommend that you make an appointment before coming to the dealership. If you live within 25 miles of our dealership, we encourage you to schedule complimentary pickup and delivery* for all your service needs.
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Is my car getting fully detailed and cleaned post service?
While we do not fully detail your car after service, we will thoroughly disinfect your vehicle after our staff services it.
With everyday life becoming just a little more difficult at the moment, let our team at Honda of Indian Trail help simplify the car-buying process. Whether you want to upgrade your current car or need service, we can help you with that!
If you have any questions, feel free to contact us at (866) 769-0469 or stop by Honda of Indian Trail at 4918 US-74 West Indian Trail, NC 28079 today. We look forward to serving our customers from Indian Trail, NC, as well as the greater Charlotte area.
*Complimentary pickup/delivery for sales and at home test drive available within 15 miles of the dealership. Complimentary pickup/delivery for service only available within 10 miles of the dealership.